Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. Thatās why we proudly offer an absolute satisfaction guarantee that ensures youāll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on babybom.store receives the following guarantees:
- You do not receive your item within the guaranteed time (20 days, not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense, the item must be unused, and you need our prior authorization for the return)
We do not issue a refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Refund requests can be submitted within 14 days after the guaranteed delivery period (20 days) has expired.You ā can submit your request by filling out this form.
Please contact us first for instructions. We will always guide you through the steps and offer the best solution possible.
Returns
If your return is authorized, shipping costs will usually be free, but this depends on the product. You will need to return the item at your own expense, and the item must be unused and returned in its original packaging.
You can submit your request by filling out This form.
Important: Please do not send your purchase back to us unless we authorize you to do so.
Refunds will be issued based on the original payment method, and the product must be returned in new, unused condition.