SHIPPING
We are proud to offer shipping services to the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation within the USA.
How do you ship packages?
Packages are shipped through USPS.
Do you ship worldwide?
No, currently we only offer shipping to the USA.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country.
How much does shipping cost?
We offer FREE standard shipping on orders over $50. For orders under $50, a flat shipping fee of $15 applies.
How long does shipping take?
Shipping time to the USA is 10-20 business days. Please note, this does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
Smart logistics: One order – separate shipments. In some cases, items from the same order may be shipped separately based on stock availability and our fulfillment centers. This ensures fast and efficient delivery. Each shipment will receive a tracking number for easy updates.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refunds if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of babybom.store (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of babybom.store.
*You can submit refund requests within 10 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
PAYMENT
We currently accept payments only through PayPal.
a***r –
I liked it very much
M***k –
Great toy
S***z –
Arrived very well, everything works correct, makes sounds, brings light and the ears move when you press the head
M***m –
Very nice and very good quality
V***o –
Super nice, I loved it
p***p –
Very beautiful, came right, arrived in the right time, I recommend a lot, it came working perfectly.
i***z –
I love it excellent quality
Customer –
Is more than beautiful, comes just as the photo and excellent size. I recommend it widely to buy
L***e –
Super cute, I love and good material
s***r –
All excellent👌
M***o –
I got it, this super cute and good quality, I would buy it again
Customer –
Very nice
B***o –
It is beautiful and works well, use three AAA batteries, have different functions of nelodia, expiration and light, satisfied with my order.
A***o –
I loved it, it comes of excellent quality, it works super well
P***o –
This very nice
m***r –
They arrived without problem. I thought they were useless but it has a button on the right leg at the bottom that activates it. Until you press that button already works. Use 3 AAA batteries.
a***r –
Very good product works very well recommended perfect measures and the color is very nice
Customer –
Excellent Product
S***r –
So cute!! 100% reccomend!
J***i –
Very nice product and works perfectly. I ordered two and both had no defect.
Customer –
Great Came in perfect condition
Customer –
The order arrived super fast
I***z –
Works very well and good
W***a –
My goddaughter loved😍 Arrived perfectly
Customer –
Very good product works, It arrived on time meets everything and good price would ask the truth again👍🏻👍🏻👍🏻👍🏻
Customer –
Very cute very cute very cute very cute very cute very cute very cute very cute very cute very cute very cute very cute very
Customer –
Arrived in perfect condition Same as the very cute image Excellent Product children are very happy with their stuffed animals Fast shipping arrived before the waiting time arrived without any inconvenience Exelent quality are equal to the original Does not come with batteries
E***O –
His ears move when squeezing his head, I didn’t expect that, I just loved it and it’s bigger than other models
B***o –
They are beautiful and work according to the description
N***e –
The perfect gift its very nice
f***r –
He is so cute I hope it helps.
J***o –
👌
L***i –
Came right, it’s working perfectly
3***r –
Good quality product
S***o –
As in the description, super cuddly and relatant
D***z –
I loved it fulfilled what it promises is as is and it is very good quality I recommend it to the 100, they come well packaged good communication with the store from the beginning
E***t –
Perfect thank you
Customer –
Excellent quality
Customer –
A lot better than I expected, it’s very smooth and has several modes to choose from. Breathing and the little motor it carries if it sounds louder than I thought but otherwise great and I arrive in 4 incredible days.
C***w –
Granddaughter loves it
c***r –
Excellent Product
A***r –
N excellent product well packed, arrived in the estimated time I will buy again Recommended store👌🏻
P***e –
Super cute and good price, I bought it for gift and my child loved it, it works perfectly I would ask again
A***z –
Beautiful buy it If they can
Customer –
Are beautiful
a***r –
good product
Customer –
Beautiful Beautiful equal to the image
y***s –
What more to say beautiful
e***p –
great product works well