Frequently asked questions

📦How much do you charge for shipping?

We provide FREE standard shipping on orders over $50! For orders under $50, a flat shipping fee of $15 applies.

💰 Will I be charged any shipping, customs, or duties fees?

It depends on the product, but for most items, there are no extra fees! What you see at checkout is what you pay.

🚚 When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days! 

⏳ How long will my order take to arrive?
Orders are shipped via EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but please note it may take longer due to factors beyond our control. 

📦 Do you provide tracking information?
You’ll receive your tracking info within 3-5 working days! If tracking isn’t available, don’t worry! Just reach out to us at support@babybom.store 

❌ Can I cancel my order?
You can change or cancel your order within 12 hours! Please contact us ASAP at support@babybom.store. 

💬 Can I change my shipping address after ordering?
If your order hasn’t been shipped yet, we can update the shipping address for you! Please contact us right away. 

📦 What happens if my order gets lost or damaged during shipping?
We’re here to help! If your item gets lost or damaged, please contact us within 7 days after receiving tracking info, and we’ll sort it out. 

🌍 Do you ship internationally?
Right now, we only ship to the USA .

Can I return or exchange my order?
If you received a wrong or damaged item, or if you’re not satisfied with your purchase, contact us within 14 days, and we’ll guide you through the return or exchange process! 

What should I do if my tracking number isn’t working?
Sometimes tracking takes a few days to update. If your tracking isn’t working after 7 days, please reach out to us, and we’ll help! 

Are there any extra charges?

It depends on the product, but for most items, there are no hidden fees! The price you see at checkout is usually the final price – no surprises.

Can I change my order after it’s been shipped?
Once your order is shipped, we can’t make changes. Please contact us ASAP before shipping if you need to adjust anything! 

📧 Will I receive an email confirmation for my order?
Yes! You’ll receive an email confirming your order right after it’s successfully placed. 

💬 How can I get in touch with you if I have any questions?
You can always contact us at support@babybom.store for any questions or concerns! We’re here for you!